Reconcile a Savaspin Interac e-Transfer

Create and preserve the cashier order

Begin inside the signed-in cashier and record the CAD amount, order ID, recipient instructions and expiry. Compare the recipient shown by the bank at confirmation with the live order rather than relying on a saved payee or copied message.

Use an account held by the verified player unless the current terms explicitly permit another arrangement. A joint account or legal-name difference should be clarified before sending funds.

• Cashier order ID
• Interac reference
• Sender-holder name
• CAD amount and timestamp
• Wallet credit or return ID

Trace a completed transfer without resending

If the bank shows completed but the casino balance is unchanged, preserve the bank confirmation and Savaspin order. Submit only the masked fields needed to connect the two records through authenticated support.

Do not send the same amount again as a test. A second transfer creates another order and can turn one delayed credit into two separate reconciliation cases.

Handle rejection or refund under the original reference

A rejected transfer should retain its original amount, order and reason. Record whether the funds stayed with the bank, returned automatically or were credited then reversed in the Savaspin wallet.

For a refund, verify the destination holder and reference before closing the case. Treat any request for a replacement beneficiary outside the signed-in cashier as unverified until confirmed through the normal account route.